SafeSoundGet in touch
For questions, bug reports, feedback, or anything that isn't working the way you expect, email us:
To help us help you faster, include:
- Your device model and iOS version
- The SafeSound app version (shown in the app's settings)
- What happened and the steps that led to it — a screenshot helps
We aim to reply within a few business days.
Subscriptions & billing
SafeSound Pro is sold through Apple. Payments, renewals, cancellations, and refunds are handled by Apple, so we can't change them from our side.
- Manage or cancel: open Settings on your iPhone → tap your name → Subscriptions → SafeSound. Or visit apps.apple.com/account/subscriptions.
- Cancel at least 24 hours before the end of the current period to avoid being charged for the next one.
- Refunds: request one from Apple at reportaproblem.apple.com.
- Restore purchases: if Pro isn't showing on a new device, use Restore Purchases in the app while signed in to the same Apple ID.
Your data
- Delete your account: in the app, go to Profile → Account → Delete Account. This permanently deletes your account data. It doesn't cancel a subscription — cancel that in your Apple ID settings.
- Inactive accounts: free accounts that haven't opened SafeSound in 6 months are deleted automatically.
- Copy of your data: email admin@safesoundapp.io.
See our Privacy Policy for details.